Privacy Policy
Effective date: May 7, 2026
Handy Neighbor Home Repairs ("we", "us", or "our") respects your privacy. This Privacy Policy explains what personal information we collect through our website at http://handyneighborhomerepairs.com (the "Site"), why we collect it, and how we use and protect it.
Information We Collect
Information you provide: When you contact us, request a quote, book a service, sign up for communications, or submit forms on the Site, we may collect your name, email address, phone number, mailing address, property address, details about the requested service, photos you upload, and any other information you choose to provide.
Automatically collected information: We and our service providers may collect non-identifying technical data such as IP address, browser type, operating system, pages visited, referral URL, and timestamps using cookies and similar technologies.
How We Use Your Information
To respond to inquiries, provide estimates and services, schedule appointments, and communicate about your projects.
To send service reminders, invoices, receipts, and important updates.
To improve the Site, analyze usage, and maintain security.
To comply with legal obligations and protect our rights.
Cookies & Tracking
We use cookies and similar technologies to operate the Site and improve user experience. You can control cookies through your browser settings; disabling some cookies may affect Site functionality.
Third-Party Services
We may share information with trusted third-party service providers who help operate the Site, process payments, send email, or provide analytics. These providers are contractually limited to use data only to provide services to us.
Payments
We do not store full payment card data on our servers. If you pay online, payment processing is handled by secure third-party payment processors; their privacy and security practices apply to payment data.
Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Choices
Access or update: You may request access to or correction of personal information we hold about you by contacting us (see Contact below).
Unsubscribe: You may opt out of marketing communications by following the unsubscribe link in emails or contacting us directly.
Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
Children
The Site is not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective date" at the top will reflect the last update.
Contact
For questions, access requests, or concerns, contact us at:
Handy Neighbor Home Repairs
Email: robert@handyneighborhomerepairs.com
Phone: (205) 696-8522
Address: PO Box 213, Pittsford, NY 14534